eCARe Clearance Portal

The eCARe Clearance Portal is an online platform for conducting human remains clearance procedure electronically within 48 hours of the application received which is expected to transform the government functioning to a more efficient mode.

Public health clearance of dead body/human remains clearance brought from abroad is necessary as per Indian Aircraft (Public Health) Rules 1954 and International Health Regulations, 2005. 

Objective

The purpose of the eCARe is:

• To expedite the clearance process of the human remains to be brought to India.
• To notify all the stakeholders involved in human remains clearance process via portal for tracking, instant feedback, and easy coordination
• To streamline the process making it easy for the applicant to track the application.
• To enable all applicants as individuals, organization, and airlines to apply for human remain clearance as earlier it was only airlines who used to apply 

Who can all use this eCARe Portal?

• Any individual who is a relative or friend of the deceased can submit the application in the portal.
• Any Organisation viz. NGO, Funeral Services, Embalmers or Indian Embassy or consulates who is assisting the families in transportation of the Human Remains.
• Any Airlines who can facilitate the applications on behalf of the family of the deceased for transportation of the Human Remains. 

How to use

• Visit https://ecare.mohfw.gov.in/
• Register using Sign up.
• On successful registration Login and fill the New Application, Uploading mandatory documents and submite the filled in Application.
• After submitting the application, Nodal Officers will be notified so they can proceed to verify the application, documents and information provided by the applicant. Applicants will also receive notifications on email/SMS/WhatsApp confirming the same.

Documents required for clearing a dead body:

All human remains arriving at Indian airports shall be accompanied by the following documents for public health clearance, namely:–

• Embalming Certificate
• Death certificate
• NOC from Indian Embassy
• Cancelled copy of Passport
• Certificate of packaging of Human Remains as per WHO guidelines
• [Optional] Certificate or endorsement by the consignee
• [Optional] Supporting Documents (Medical History or others when requested)

The application will be processed within 48 hours of submission. If the application is returned to the applicant. 

Once the nodal officer gives an e-clearance for human remains based on the submitted documents, an email will be sent to the registered email id of the applicant. This email will also have instructions for airlines to book human remains on cargo and provide the Air Waybill (AWB), which must then be uploaded to the portal by the applicant for generating a Provisional Clearance Certificate. Once the Transport details are uploaded on the eCARe portal, an email with Provisional Clearance Certificate will be shared with the Airline, applicant, and the local contact. 

Once the human remains arrive at the destination airport, the airline must submit this certificate, along with the original documents uploaded at the time of application, to the APHO for final clearance before handing over the human remains to the local contacts. 

To get more details, contact +91 11 25652129 or email on apho.del-hum-mohfw@gov.in  

To access the FAQs , click here.

To access the user manual to use the application, click here.

Source : https://ecare.mohfw.gov.in/