Surakshit Matritva Aashwasan

The Surakshit Matritva Aashwasan (SUMAN) has been launched by the Ministry of Health and Family Welfare on 10th October 2019 with the commitment to provide Assured, dignified, respectful and quality healthcare, at no cost and zero tolerance for denial of services, for every woman and newborn.

Objectives

Assured, dignified, respectful and quality healthcare at no cost and zero tolerance for denial of services for every woman and newborn visiting the public health facility to end all preventable maternal and newborn deaths and morbidities and provide a positive birthing experience.

Beneficiaries

• Pregnant women
• All mothers upto six months post delivery
• Sick infants

SUMAN service guarantee packages

Under the SUMAN initiative, all Pregnant Women/Newborns visiting public health facilities are entitled to a set of free services. However, since all services cannot be provided at all facilities, each health facility is expected to notify the service guarantee package on the basis of their current resources and service availability with measures put in place to reach 100% of the expected service standards for the level of that facility. The packages under SUMAN has been divided into Basic, BEmONC and CEmONC for both maternal and newborn services. 

Process of Grievance Registration

Beneficiaries can register their grievances through any of the following mechanisms:

• 104 health helpline - Beneficiaries can call toll free number.
• Portal- Register at https://suman.nhp.gov.in/
• Help Desk at high case load SUMAN Facilities (to be set up by States/ UTs)

To access the complete scheme guideline, click here.

Source : National Health Mission