Online booking of appointment for Aadhaar services

The Unique Identification Authority of India (UIDAI) has initiated the online booking of appointment to access Aadhaar related services in its Aadhaar Sewa Kendras (ASK).

Aadhaar Sewa Kendras (ASK)

The ASKs will help people in adjoining areas to avail Aadhaar enrolment and update related services in a hassle-free, secure and convenient manner and will function along with other 35,000+ Aadhaar Kendra currently being run in banks, post offices, BSNL customer centres, and other designated state government offices.

UIDAI intends to set up 114 Aadhaar Seva Kendras in 53 cities across the country.

Facilities in ASKs

The ASKs have a capacity to handle up to 1000/500/250 enrolments and update requests each per day and will be open for six days a week including weekends from 9:30 a.m. to 5.30 p.m. It will be open on all 7 days of the week. 

Aadhaar Seva Kendras have comfortable air-conditioned environment having 16/8/4 enrolment counters, 80/40 seated waiting areas and electronic token system beside other amenities. Any resident can take online advance appointment and visit at her/his convenience.

The ASK follow an online Appointment Management System (AMS) for residents who choose to book their appointment prior to visiting the ASK and an automated Token Management System (TMS) for the walk-in residents at the ASK. The last token for the day is given at 5:30 pm everyday

ASKs have a token system where the resident first gets a token for their Aadhaar related work and then moves to a ‘verifier’ for document checking. Once the verification is completed, the resident moves to ‘cash counter’ for payment of Rs.50/-(charges for Aadhaar update, if required) and is then assigned an ‘operator counter’ from the 16 operator workstations. The entire token movement is visible to the resident via digital display screens for easy movement and queue management. A resident who has been provided a token will not have to stand in long queues.

Charges for Aadhaar Services at ASK

UIDAI has defined the charges to be paid by any resident wishing to avail Aadhaar Services at any Aadhaar Seva Kendra of their choice. These are:

• Aadhaar Enrolment: FREE
• Mandatory Biometric update for kids (at age 5 and 15 years): FREE
• Any Biometric update with or without Demographic Update*: Rs 100
• Only Demographic update* by residents: Rs. 50
• Download Aadhaar & Coloured Print: Rs. 30

* Update of more than one field on single instance will be considered as one update

These charges are inclusive of any applicable taxes.

Online appointment booking

The facility (pilot) is for booking an appointment at an Aadhaar Seva Kendra for Aadhaar services listed below:

1. Fresh Aadhaar enrolment
2. Name Update
3. Address Update
4. Mobile No. Update
5. Email ID Update
6. Date of Birth Update
7. Gender Update
8. (Photo + Fingerprints + Iris) Update

Requirements for online booking of appointment

You would need a mobile number (may not be Aadhaar registered) and the details of relevant valid documents for booking an appointment. Enrollment for a new Aadhaar is free. One resident can book a maximum of 4 appointments in a month.

How to book an online appointment

• Visit the page https://appointments.uidai.gov.in/bookappointment.aspx
• Appointment booking at UIDAI run Aadhaar Seva Kendra
  • Select the centre name and click Proceed to book appointment.
  • Choose the service you want to access - New Aadhaar or Aadhaar update
  • Fill your mobile number and enter Captcha and submit. Enter the OTP generated to your mobile. On successful authentication of your mobile, a form to fill in the required details is displayed. Fill the required details and submit the form.
  • You can manage the appointment details (date and time) by visiting the Manage appointment tab.
• Appointment booking at Registrar run Aadhaar Seva Kendra
  • You need to do one time registration with your mobile number.
  • Enter the OTP generated and sent to your mobile number for authentication.
  • On successful authentication, you will be directed to fill the form for booking.

Grievance redressal

Each Aadhaar Seva Kendra has an Operations Manager and a Centre Manager. In case, any resident has any grievance, they can contact either of these.

Further, residents can also reach UIDAI Help Centre at 1947 or write to help@uidai.gov.in .

Source : UIDAI