The Unique Identification Authority of India (UIDAI) has initiated the online booking of appointment to access Aadhaar related services in its Aadhaar Sewa Kendras (ASK).
The ASKs will help people in adjoining areas to avail Aadhaar enrolment and update related services in a hassle-free, secure and convenient manner and will function along with other 35,000+ Aadhaar Kendra currently being run in banks, post offices, BSNL customer centres, and other designated state government offices.
UIDAI intends to set up 114 Aadhaar Seva Kendras in 53 cities across the country.
Facilities in ASKs
The ASKs have a capacity to handle up to 1000/500/250 enrolments and update requests each per day and will be open for six days a week including weekends from 9:30 a.m. to 5.30 p.m. It will be open on all 7 days of the week.
Aadhaar Seva Kendras have comfortable air-conditioned environment having 16/8/4 enrolment counters, 80/40 seated waiting areas and electronic token system beside other amenities. Any resident can take online advance appointment and visit at her/his convenience.
The ASK follow an online Appointment Management System (AMS) for residents who choose to book their appointment prior to visiting the ASK and an automated Token Management System (TMS) for the walk-in residents at the ASK. The last token for the day is given at 5:30 pm everyday
ASKs have a token system where the resident first gets a token for their Aadhaar related work and then moves to a ‘verifier’ for document checking. Once the verification is completed, the resident moves to ‘cash counter’ for payment of Rs.50/-(charges for Aadhaar update, if required) and is then assigned an ‘operator counter’ from the 16 operator workstations. The entire token movement is visible to the resident via digital display screens for easy movement and queue management. A resident who has been provided a token will not have to stand in long queues.
UIDAI has defined the charges to be paid by any resident wishing to avail Aadhaar Services at any Aadhaar Seva Kendra of their choice. These are:
* Update of more than one field on single instance will be considered as one update
These charges are inclusive of any applicable taxes.
The facility (pilot) is for booking an appointment at an Aadhaar Seva Kendra for Aadhaar services listed below:
You would need a mobile number (may not be Aadhaar registered) and the details of relevant valid documents for booking an appointment. Enrollment for a new Aadhaar is free. One resident can book a maximum of 4 appointments in a month.
Each Aadhaar Seva Kendra has an Operations Manager and a Centre Manager. In case, any resident has any grievance, they can contact either of these.
Further, residents can also reach UIDAI Help Centre at 1947 or write to firstname.lastname@example.org .
Source : UIDAI