Making space among the Indian rapidly, mobile has emerged as a delivery channel of different e-governance services in India. Considering the huge penetration of mobile phones in the country especially in the rural areas, it has become imperative to offer Government services over mobile-phones to ensure Government services to citizens reach their doorsteps. Considering this point of view, the Ministry of Communication and Information Technology, Department of Electronics and Information Technology (DeitY) has announced plans for all its department and agencies to develop and deploy mobile applications to provide all their services through mobile devices. Following are the main measures laid down by DeitY:
To ensure adoption and implementation of the framework in time bound manner the government has developed Mobile Service Delivery Gateway (MSDG) that is the core infrastructure for enabling the availability of public services through mobile devices.
Mobile Seva provides an integrated platform for delivery of government services to citizen over mobile devices using SMS, USSD, IVRS, CBS, LBS or mobile applications installed on the mobile phones.
Looking at the increasing number of mobile subscribers and its reach, it has become imperative to offer Government services over mobile-phones to ensure that the vision of NeGP to provide Government services to every citizen near their doorsteps becomes a reality.
Mobiles itself can be one of the largest Service Access Provider for the government services provided through eGov exchange formed through NSDG (National e-Governance Services Delivery Gateway), SSDG (State e-Governance Services Delivery Gateway) and Domain Gateways (e.g. Passport Gateway, MCA21 Gateway). The current architecture of NSDG/SSDG or the domain gateway should be supplemented with framework for mobile governance.
A separate infrastructure is required as:
The MSDG delivers Government services over mobile devices using mobile applications installed on the user's mobile handsets. MSDG provides different set of mobile based services to the backend departments and citizen. As MSDG is developed based on IIP/IIS (Interoperability Interface Protocol / Interoperability Interface Specifications) standards of Government of India, it provides seamless integration with backend department through existing NSDG / SSDG eGov exchange infrastructure. Backend departments will be connected to MSDG for mobile based services.
A mobile applications (m-apps) store has been created to facilitate the process of development and deployment of suitable applications for delivery of public services through mobile devices. The m-apps store shall be integrated with the MSDG and it shall use the MSDG infrastructure for deployment of such applications. It is proposed that the store will be based upon service oriented architecture and cloud based technologies using open standards as far as practicable. The open platform will be developed and deployed in conjunction with the MSDG for making the additional value added services available to the users irrespective of the device or network operator used by them. For more information, visit https://mgov.gov.in/msdp_appstore.jsp .
Source: Mobile Seva- Government of India
Last Modified : 9/14/2023